REFUND POLICY

Refund Policy Korean Skincare Brands Inc. Effective date: [Insert date]

Overview We want you to be satisfied with your purchase. This Refund Policy explains eligibility, processes, and timelines for returns, refunds, and store credit for orders placed with Korean Skincare Brands Inc. (“KSB”).

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Eligibility

• Returns accepted within 30 days of the delivery date.

• Products must be in original condition unless the item is defective or damaged on arrival.

• Personalized, opened or used items may be subject to inspection and may not be eligible for full refund if they do not meet return criteria.

• Orders purchased through authorized associates are eligible for return under this policy; additional associate terms may apply.

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How to Request a Return

1. Contact customer service within 30 days of delivery at info@amie-siii.com with:

   • Order number

   • Item(s) to return

   • Reason for return

   • Photos if the item is defective or damaged

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1. KSB will respond within 3 business days with return instructions and an RMA number if applicable.

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Return Shipping and Handling

• Return shipping and handling costs are the responsibility of the buyer, except where local law requires otherwise or the return is due to our error (e.g., wrong or defective item).

• Use a trackable shipping method and retain proof of shipment. KSB is not responsible for returns lost in transit.

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Refunds and Store Credit

• If the return is approved, KSB will issue store credit to your KSB account within 7–10 business days after we receive and inspect the returned item.

• Store credit will equal the purchase price of the returned item minus any original shipping fees, taxes, and a handling fee if applicable.

• Refunds to the original payment method are issued only when required by law or at KSB’s discretion. If a refund to the original payment method is issued, allow up to 10 business days for the credit to appear, depending on your bank or card issuer.

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Defective, Damaged, or Incorrect Items

• If you receive a defective, damaged, or incorrect item, contact customer service within 7 days of delivery with photos and order details.

• For verified defects or shipping errors, KSB will cover return shipping and either replace the item, issue store credit, or refund the purchase at our discretion.

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Exchanges

• We do not offer direct exchanges. To exchange an item, return the original item for store credit and place a new order online.

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Cancellations

• Orders may be canceled prior to shipping by contacting customer service. If an order has already shipped, the standard return process applies.

• For subscription orders, cancel before the next billing date to avoid being charged for the next cycle. See subscription terms for more details.

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International & Mexico Orders

• Customers are responsible for any customs, duties, or import taxes on returns to Mexico. Refunds or store credit will be issued after returned items clear customs and are inspected.

• Return shipping costs for international orders are the buyer’s responsibility unless KSB is at fault.

 

Fraud, Abuse, and Restocking

• KSB reserves the right to refuse returns, limit return privileges, or withhold refunds in cases of suspected fraud, abuse of the return policy, or repeated returns that indicate misuse of the program.

• Large or bulk returns may be subject to a restocking fee at KSB’s discretion.

 

Warranty Returns

• Products covered by the limited product warranty must be reported within the warranty period (30 days). For warranty claims, contact customer service with photos and proof of purchase. Remedies are limited to repair, replacement, or store credit.

 

How We Issue Store Credit

• Store credit will be applied to your KSB account and may be used toward future purchases. Store credit expiration and redemption rules will be listed in your account and on the credit notification.

 

Contact For returns, refunds, or warranty support: Korean Skincare Brands Inc. Customer Service: info@amie-siii.com. 

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Legal Rights

• This policy does not affect your statutory consumer rights. Where local laws require refunds to the original payment method or provide longer return periods, KSB will comply with those legal requirements.

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Changes to This Policy

• KSB may update this Refund Policy from time to time. The effective date at the top will reflect changes. Continued use of our services after updates constitutes acceptance of the revised policy.

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Acknowledgment By placing an order with KSB, you agree to the terms of this Refund Policy.

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